RunServices / Support

Technical support thatknows your setup.

Responsive help and proactive maintenance from engineers who already run your stack — so when something breaks, you reach someone who can actually fix it, fast.

Book a call See how it works

How we work

Onboard, support, and keep improving.

We learn your systems, take on the day-to-day, then turn recurring pain into permanent fixes — all in your tools, documented as we go.

01≈ 1 week

Onboard

We learn your stack, your history and your runbooks, and set up the channels and on-call so help is one message away.

You get

A documented runbook
A shared support channel
On-call rotation set up

02Ongoing

Support

We handle incidents, questions and maintenance across your systems — triaged by severity, with response times you can count on.

You get

Triaged incident response
Proactive maintenance
Guaranteed response times

03Monthly

Improve

Every recurring issue becomes a fix, not a ticket — we close the gaps that cause repeat pages.

You get

Root-cause fixes
A monthly trends review
Fewer repeat incidents

How we plug in. We work in your tools — your Slack, your ticketing, your repositories — and document as we go, so knowledge stays with you, not locked in a vendor.

What we cover

Support that goes beyond a ticket queue.

Named engineers, proactive maintenance and real incident handling across your whole stack.

Named engineers

The same people every time — they know your setup, so there's no re-explaining.

Proactive maintenance

Patches, upgrades and clean-ups handled before they become incidents.

Guaranteed response

Response times you can count on, by severity, backed by an SLA.

Across your stack

Servers, databases, email, DNS — one team for the whole thing.

Runbooks & docs

Every fix documented, so the next one is faster — and yours to keep.

Incident handling

Calm, structured incident response when it matters, with a clear post-mortem.

The value

Downtime down, answers up.

What changes once a team that knows your systems is a message away.

First response

Next dayUnder 15 min

Reach a human who can help, not a queue.

Repeat incidents

WeeklyRare

We fix root causes, so the same thing stops breaking.

Uptime

~99.0%99.95%

Proactive maintenance keeps you online.

After-hours cover

None24/7

Someone is watching, even when your team sleeps.

You reach someone who knows your setup.

Problems get fixed, not just logged.

Maintenance happens before it bites.

A calm hand when something breaks.

Response times and cover depend on your plan; figures are typical for our retainer clients.

Engagement

Support that fits how you run.

Every engagement is scoped and quoted to you.

Break-fix

For occasional help when you need it.

Pay as you go · hourly

Talk to us

Business-hours support
Triaged by severity
Best-effort response
Documented fixes

Questions, answered.

How fast will you respond?

By severity, and it's in writing. On a retainer, critical issues get a response in minutes; lower-priority ones within hours. We agree the targets up front.

Do we get the same engineers each time?

Yes. You get a named team that learns your systems, so you're never re-explaining your setup to a stranger.

What can you support?

The whole stack — servers, containers, databases, email, DNS, CI/CD. If we run it or built it, we support it; if it is third-party, we still help you resolve it.

Do you offer after-hours cover?

Yes, on the 24/7 plan. We share an on-call rotation so someone is always reachable for critical incidents.

How is this different from a help desk?

We fix root causes, not just tickets. Recurring issues become permanent fixes, so your ticket volume goes down over time.

Can you take over support for an existing system?

Yes. We start by documenting what you have, then take on incidents and maintenance — no rebuild required.

Let's keep your systems running.

A quick call to understand your stack and where support would take the pressure off. No obligation, no jargon.

Book a call See all services